Frequently Asked Questions about Online Registration

• Why can't I locate the program I want to register for?

 

Programs are only available for registration during a specific time period. If you cannot find the program you are looking for, it may not be available for registration yet, or the registration deadline may have expired. Not all programs are currently available for online registration. Please call 810-987-6400 if you wish to register by phone. We will be happy to help you!

 

• I was in the process of purchasing my classes through online registration and I lost my internet connection, the page timed out or my receipt never appeared. Did I get charged? Am I on the roster?

 

When errors like this occur, predicting exactly what happened is difficult. Please contact us so that we may access your account and check your status.

 

• I registered online but when I got to the YMCA, there was no record of my registration. What happened?

 

You must always proceed to the checkout link to complete your registration even for a program that is free. The last page will be a confirmation screen so that you know you have registered. Print this registration screen and bring it with you to the class. For other programs that require payment, payment must be made in order to complete your registration. Always print out your receipt and bring it with you to your first class.

 

• During registration I'm suddenly sent to a log-on screen for Daxko, asking for a username and password. What happened? What should I do?

 

The Daxko screen you see is a prompt for our employees to log into our system to correct the problem. The most commonly received error during program registration is a time-out screen due to a server busy message. This happens especially during months of high usage, such as membership campaigns, the start of summer camp registration and other high volume events. We suggest that you close your browser and try again later, or contact us for help completing your program registration.

 

• How do I know for sure that I am on the roster for a class?

 

Your receipt, which you should print out each time you register and pay for a class online, is your guarantee. Bring it to your first class.

 

• I have decided not to attend a class that I registered and paid for online. How do I cancel?

 

To have your registration canceled you must contact us. Program fees are non-refundable after the first week of the program series, so do not delay! A pro-rated YMCA system credit will be issued when a medical excuse is presented and accompanied by a doctor's note. System credit requests can only be made during the current session; credits will not be issued once the session is over. YMCA system credits are applicable toward any YMCA program, are valid for one year from the date of issue and are not redeemable for cash.

 

•  I still have questions. What should I do?

 

Call us at 810-987-6400 or email info@bluewaterymca.com and we will be happy to assist you!